Thomas Cook Group Airline is a values-led business which sees us working hard as one team for our customers with the aim of being the world's most loved leisure airline.

With that aim in mind, we work with three core values: Put Our Heart Into It; Wear Their Flip Flops; and We're One Thomas Cook.

Put Our Heart Into It

We seek feedback and act on it. We challenge the status quo and continually look for ways to make things better. We’re proactive to anticipate customers’ needs.

Wear Their Flip-Flops

We listen carefully to understand what’s required. We’re solution focused and strive for the best outcome. We focus on the little things that make a big difference.

We’re One Thomas Cook

We’re open and honest and act with integrity. We take ownership and deliver what we’ve promised. We work as one Thomas Cook team.



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